Refund policy

At Naillix.store, we want you to be happy with your order.

Returns

Due to hygiene reasons, we do not accept returns or exchanges on used or opened press-on nails.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Refunds

To request a refund or replacement, please send us:

  • Your order number
  • Clear photos/videos of the product
  • A short description of the issue

After reviewing your request, we will let you know whether your order qualifies for a refund or replacement.

Non-Refundable Items

We cannot offer refunds for:

  • Used or applied nails
  • Items damaged after delivery due to improper use
  • Change of mind or incorrect nail size selected by the customer

Damaged or Wrong Items

If we sent you the wrong product or your order arrived damaged, we will provide a replacement or refund, depending on the situation.

Contact Us

For any return or refund questions, please contact us through our store contact details.

jabbarofficial04@gmail.com